Terms and Conditions

Welcome to Ginger Mania website. By using our website, and or placing an order with us you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions then you may not use or access this Website.

Business Trading Details

Ginger Mania

Address: 15 Mansfield Crescent, Roker, Sunderland, SR6 9LH

email: enquiry@gingermania.co.uk


All Ginger Mania we aim for our products to be described as accurately as it is possible and we make every effort to ensure this is the case. However, on occasion colourations of our images may vary slightly according to different monitor display settings.

As with any natural products and materials, the colours and sizes stated in descriptions may vary slightly from those shown. All measurements shown are approximate and may be subject to change.

Ginger Mania reserve the right to amend or change product details, change prices of our products or withdraw products without any prior notice.


We operate an on-line processing system viaPayPal (all major credit and debit cards are accepted via this method). By choosing items and adding them into your shopping cart and then submitting your order you are offering to buy the goods at the price that is stated, subject to our terms and conditions.

By placing an order, you agree to our terms and conditions. Ginger Mania reserves the right to refuse the supply of any goods, this is at our discretion.

The contract between us will be completed on the dispatch of your order unless you have been notified that your order has not been accepted or you have cancelled your order.

Cancellation Policy

Once your order is submitted, any stock items will be prepared for shipment and custom items will enter manufacturing. You can cancel your order at any stage until your items are shipped. If you would like to request the cancellation of an order, please provide the following information:

1. Customer name

2. Order or reference number

3. Date of your order

4. Product Code, Description and Quantity of the item you would like to cancel.

Please e-mail information to cancellations@gingermania.co.uk

Ginger Mania endeavour to respond at the earliest opportunity.

Delivery UK & Ireland Orders

Please see our shipping detailed page.

We endeavour to ship your order as soon as possible, with items to be delivered within 7-14 days (unless otherwise stated), items usually are often delivered sooner subject to stock and availability.

When ordering an item, delays may occur if any materials or hardware are not in stock, should any material require reordering, a longer waiting period may occur. If such circumstances does arise, then we will contact customers and will notify by email or phone call.

If your order is listed missing in transit, you must notify Ginger Mania as soon as possible. This will allow us to escalate an enquiry with our transport carrier. Following the outcome of our enquiries, a replacement or refund may be issued at our discretion.

Damaged In Transit

If your product is damaged in transit, please contact us immediately at enquiry@gingermania.co.uk

Return the product together with the original packaging to us at: Ginger Mania, 15 Mansfield Crescent, Roker, Sunderland, SR6 9LH

We will replace the item free of charge and take your case up with our carrier.


Ginger Mania is committed to protecting your privacy, we do not sell, loan, or rent any identifiable information regarding our customers to any third party.

Please see our privacy policy for more information

Returns and Refund Policy

At Ginger Mania we endeavour to supply high quality goods and service. We operate a 14-Day “No Quibble Guarantee” returns policy. If any item is unsuitable, return it to

Ginger Mania, 15 Mansfield Crescent, Roker, Sunderland, SR6 9LH

If the goods are faulty we will credit back the return postage to the customer, if the reason for returning the product is simply not to the customers liking or not suitable then the return postage will be at the customers own cost and will not be credited back.

If the 14 day “No Quibble Guarantee” has lapsed, then subject to items being returned in a perfect, unused condition, you will be offered a Credit Note to the product value, redeemable at any time over the following 12 months.

We recommend sending items back via recorded delivery as Ginger Mania cannot accept any responsibility for items that maybe be lost or damaged in return transit. Return carriage postage costs are not reimbursable.

When returning any item the following information must be clearly provided:

1. Customer name

2. Order or reference number

3. Date of your order

4. Product Code, Description and Quantity of the item you would like to cancel.

Any items being returned must be ‘as new’ and not have been used or worn as this will result in a refusal to a refund.

Once Ginger Mania are in receipt of the returned goods, the goods will be subject to inspection, pending which, we will then refund or exchange the items.

Any refunds after 14 days from the date of dispatch are at the discretion of Ginger Mania.

Your statutory rights are not affected.


In these Conditions of Use the following terms shall have the meanings set out below:

“Web Page” means any page on this Website.

“Ginger Mania” means By Ginger Mania and its subsidiaries trading from

15 Mansfield Crescent, Roker, Sunderland, SR6 9LH also referred to as “we”, “us” and “our”.

“Trade Marks” means any of the registered or unregistered trademarks for “Ginger Mania”, any associated word or device marks and combinations of the same, and any other trademarks as maybe added to this list from time to time.

“Website” means the website with its home page set out at and upon www.gingermania.co.uk – published by By Ginger Mania

Acceptable Use Policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.
All material on the Website and any material sent to you by e-mail or any other form from the Website (the “content”) or in any way relating to the Website belongs to our licensors or us.

You may retrieve and display content from the Website on a computer screen, print a single copy of individual pages on paper and store such pages for caching purposes only, all for your personal and non-commercial use alone.
We, or our licensors, own the copyright and all other intellectual property rights associated with the content, save where otherwise stated.
You may not do any of the following without prior written permission from us:

reproduce other than allowed under this Acceptable Use Policy, modify or in any way commercially exploit any of the content;
redistribute any of the content (including using it as part of any library, archive or similar service);
remove the copyright or trade mark notice(s) from any copies of content made in accordance with these Conditions of Use;
create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or syndicate content should be addressed to: enquiry@gingermania.co.uk

You acknowledge that we own the Trade Marks and that you may not use any of them without our prior written permission. Other product and company names and logos mentioned or displayed in the Website may be the trademarks, service marks or trading names of third parties.
In accessing the Website, you agree not to:

impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
modify, access or make available data stored on a computer device which you have accessed through our network;
make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
damage, interfere with or disrupt access to the Website or do anything which may interrupt or impair its functionality;
make any commercial or business use of the Website or resell or commercially benefit from any part or aspect of the Website;
publish, post, distribute, disseminate or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms” or any other harmful software;
falsify the true ownership of software or other material or information contained in files made available via the Website;
obtain or attempt to obtain unauthorised access, through whatever means, to the Website, other services or computer systems or areas of our or any of our partners’ networks;
set up links from any website controlled by you to any Web Page, except to the home page of a particular Website, without our express written permission.

We retain the absolute right to prevent you from accessing the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other term or condition of these Conditions of Use.

Last updated 14/04/2018